The other day I found myself about 50 people deep into one of the world’s most inefficient airport security lines. It was 5:05 in the morning, which I knew only because I kept checking my watch, irritated beyond belief. Suddenly, a bright-eyed twenty-something behind me tapped my shoulder. “Excuse me,” she said anxiously. “My plane boards in thirty minutes! Do you think I will make it?” Her voice was panicky, and her hand was shaking as she shoved her boarding pass in my direction.
“Well I sure hope so, since my flight is leaving at the same time,” I said irritated. As I turned back around, I noticed her nervously waiving at a group of people just beyond the security barricades. Cameras flashed incessantly, accompanied by cheers and bright encouraging smiles. It suddenly dawned on me that she might not have ever done this before.
I turned back around (this time a little friendlier), asking whether she flies often. Her eyes lit up as she shared with me that she, a first generation college student from Tennessee, had just landed an internship of a lifetime in California working with a professional sports team. Her family was so proud. She grabbed a thick folder from her carry-on to show me that she had done tons of research prior to the flight to understand more about how this airport business all worked. Still, she was so confused. Poor kid. She was scared out of her mind. Read the rest of this entry













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